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How We Handle Your Account and Payment Information

We collect and protect the details you share when you open your account, deposit through bKash, Nagad or Rocket, and contact our support team. This policy explains what we gather, how we use it, and the choices you control.

Account registration dataPayment transaction recordsDevice and login activityCommunication preferencesSecurity verification logs
83888 How We Handle Your Account and Payment Information
PRIVACY ENQUIRIES

How to Reach Us About Your Data

If you want to see what personal information we hold, request a correction, or ask us to delete your account data, contact our support team through any of the channels below. We respond to data requests within seven business days and guide you through the verification steps needed to protect your account security.

Live Chat Open the chat icon in the bottom corner of any page while logged in. Our agents verify your account and handle privacy requests in real time, so you get answers without waiting for email replies.
Email Support Send your data request to our support email address listed in the account settings footer. Include your registered mobile number so we can confirm your identity before sharing any personal details.
Account Settings Log in, tap your profile icon, then scroll to Privacy Controls. You can download your transaction history, update communication preferences, or submit a data deletion request directly from that panel.
SECURITY PRACTICES

How We Protect What You Share With Us

We encrypt your password, payment details and session data using industry-standard SSL protocols so information travels securely between your device and our servers. Access to your account records is restricted to authorised support staff who need it to resolve your enquiries, and every access is logged. We never store your bKash, Nagad or Rocket PIN; those credentials stay with your wallet provider and are entered directly in their secure checkout. Below are the core practices that keep your data safe and give you control over how we use it.

Encrypted Storage

Your account password is hashed before we save it, and payment transaction details are encrypted at rest. Even our own support agents cannot view your original password or wallet PIN in plain text.

Cookie Management

We use session cookies to keep you logged in and remember your language preference. You can clear them anytime through your browser settings, though you will need to log in again and reset your display choices.

Third-Party Sharing

We pass only the transaction amount and reference ID to bKash, Nagad or Rocket when you deposit or withdraw. No other personal details leave our platform unless required by law or to process a payment you initiated.

Data Retention Limits

Active account records stay with us as long as you use the platform. Once you close your account and any mandatory retention period ends, we delete identifiable data and keep only anonymised usage statistics.

Privacy Policy Questions We Hear Most

We ask for your mobile number, a password you create, and your preferred currency. When you deposit through bKash, Nagad or Rocket, we log the transaction ID and amount to credit your account wallet and process future withdrawals.

Yes. Log in, go to account settings, and tap Privacy Controls to download a report of your registration details, transaction history, login timestamps and communication preferences. The file generates in a few seconds and arrives as a secure download link.

We use session cookies to keep you logged in and remember your lobby layout preferences. You can disable cookies in your browser settings, but you will need to log in each time you visit and your layout choices will not save between sessions.

We share only the transaction amount and reference number with bKash, Nagad or Rocket when you initiate a deposit or withdrawal. No other personal information leaves our system unless you contact support and we need to verify your identity with the payment provider.

We retain your account records for the period required by financial regulation in applicable jurisdictions, typically up to six years. After that retention window closes, we delete all identifiable data and keep only anonymised statistics for platform improvement.

Yes. Log in, open account settings, and toggle off marketing notifications under Communication Preferences. You will still receive essential messages about deposits, withdrawals and account security, but no promotional offers or game announcements.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.